sms matka | Privacy Policy and How We Protect Your Data

1. Introduction

Welcome to sms matka. This Privacy Policy explains what information is collected when you use the sms matka platform, how that information is used, and the steps we take to protect your personal data.

Earning the trust of millions of users across Bangladesh is at the heart of what sms matka does. That's why we treat your privacy as a top priority and follow internationally recognised technology and standards to keep your data safe. Reading this Privacy Policy will give you a clear understanding of exactly what sms matka does — and does not do — with your information.

By using the SMS Matka website or app, you agree to this privacy policy. If you have any concerns, please contact our support team or discontinue use of the platform.

            
            This privacy policy applies solely to the smsmatka.com website and its authorized apps. Third-party links you follow are governed by their own respective policies.
          

2. Information We Collect

SMS Matka collects two types of information: what you provide directly, and what is gathered automatically during your use of the platform.

Information You Provide Directly:

Full name, date of birth, and gender
Email Address & Mobile Number
Password (stored in encrypted form)
Residential address and country
National ID or passport details (for KYC verification)
Payment-related information (bKash/Nagad number, etc.)
Messages and complaints sent to Customer Support

Automatically Collected Information:

IP address and device information
Browser Type & Operating System
Logs of which pages you visited and for how long
Cookies and session data
Betting & Transaction History

We never store your full payment card number. Only the reference information required to verify a transaction is retained.

3. Use of Information

Sms matka uses your information only for specified purposes. It will not be used for any additional purpose without your consent.

Purpose	Data Used
Account Creation & Management	Name, Email, Phone, Password
Identity verification (KYC)	National ID, Date of Birth
Transaction processing	Payment details and balance
Fraud prevention	IP, Device & Log Data
Customer Support	Contact details and complaints
Promotions & Offers (subject to consent)	Email address and phone number
Service Improvement	Usage Patterns, Feedback

If you no longer wish to receive promotional messages from sms matka, you can unsubscribe at any time through your profile settings or by emailing support@smsmatka.com.

4. Data Sharing & Disclosure

Sms matka does not sell or rent your personal information to any third party. However, there are specific circumstances where sharing data may be necessary.

Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
KYC Verification Service: Documents may be shared with authorized third parties for identity verification purposes.
Legal Obligations: Information may be disclosed under a court order or government directive.
Fraud Prevention: Information may be shared with security agencies to assist in cybercrime investigations.
Business transfer: In the event of an ownership change, user data may be transferred to the new owner; however, this policy will remain in effect.

            
            Before sharing data with any third party, their privacy standards are verified. We only work with trusted and proven partners.
          

5. Security Measures

Sms matka uses industry-leading security measures to protect your information. Our security infrastructure is regularly updated and audited.

All data transfers are secured through 256-bit TLS/SSL encryption.
Passwords are stored using bcrypt hashing — never in plain text.
Server firewalls and intrusion detection systems are active 24/7.
Regular penetration testing and vulnerability scans are conducted.
Two-factor authentication (2FA) is available for added security.
Suspicious login attempts are automatically blocked.

Please note that no organization can guarantee 100% security on the internet. We strongly recommend keeping your password strong and never sharing it with anyone.

6. Cookie Policy

Sms matka uses cookies on its website to enhance your experience and ensure the service runs properly. We use three types of cookies.

Essential cookies: Used for login sessions, security tokens, and similar functions. The site cannot operate properly without these.
Performance cookies: To understand which pages are most visited and where issues may occur. Data is collected entirely anonymously.
Preference Cookies: To remember your language, theme, and other preferences. You can disable these at any time.

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may limit access to certain features on the site.

7. Data Retention Period

SMS Matka retains your data only for as long as necessary. Any data that is no longer needed is securely deleted.

Account Information: For the duration of the active account and 5 years after closure (as required by law).
Transaction Records: 7 years (as required by financial regulations).
KYC Documents: 5 years after account closure.
Log Files: Up to 12 months.
Support messages: 2 years after the issue is resolved.
Cookie Data: Automatically deleted at the end of a session or upon expiry of a set period.

8. Your Rights

Sms matka believes you should have full control over your own data. That's why we provide you with the following rights.

01

Right of Access

You may request to know what personal information we hold about you.

02

Right to Rectification

You can request corrections to any inaccurate or outdated information.

03

Right to Deletion

You can request that your data be deleted, provided there are no legal obligations requiring us to retain it.

04

Right to Portability

You can export your data in a machine-readable format.

05

Right to Object

You may object to marketing or specific uses of your data.

06

Right to Withdraw Consent

You may withdraw any previously given consent at any time.

To exercise any of these rights, contact us at support@smsmatka.com. We will do our best to respond within 30 days.

9. Protection of Minors

Sms matka is intended for users aged 18 and above only. We do not knowingly collect or store information from any minor.

If a parent or guardian discovers that their child (under 18) has created an sms matka account, please notify us immediately at support@smsmatka.com. We will permanently delete all data associated with that account.

If an account is found to have been opened with a false age, it will be immediately suspended and all associated data will be deleted.

10. Third-Party Services

The sms matka website may contain third-party services and links. These third-party services have their own privacy policies, and sms matka is not responsible for their practices.

Analytics Services: Fully anonymized data is used for website performance analysis.
Payment gateway: bKash, Nagad, and Rocket each maintain their own independent security standards.
Live Chat: The software used for support chat complies with security standards.

We recommend reading the privacy policy of any third-party service before using it.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please don't hesitate to get in touch with us.

Email: support@smsmatka.com
Response Time: Within 24 hours on business days
Data Protection Requests: privacy@smsmatka.com

Our dedicated privacy team processes any data-related request within 30 days.

12. Policy Changes

Sms matka may update this Privacy Policy as needed. For any significant changes, we will notify you in advance via email or a notice on the website.

Continued use of SMS Matka after any changes indicates your acceptance of the updated policy. We recommend reviewing this page regularly.

The latest version of this policy is always available smsmatka.com/privacy-policy Available on this page. Previous versions can be provided upon request.

SMS Matka's Privacy Policy

How We Protect Your Information